"what phone status, [Aftercall or busy] should be be in while working on old cases, or other work related items?"
response: "well... and experienced analyst should be able to be available to take calls while working on other items."
implying in one fell swoop that I am bad at my job and don't do my job even when I'm at my desk.
Not to mention the fact that if we're in ready, we get another fucking call! thus not really allowing one to work on another case.
God I fucking hate him for being so damn stupid.