for the past 6 months I've been working at a small company with relatively savvy users, so the stupidity I ran into at previous positions is a thing of the past.
Today i get a call from one of my users who's working at home over her broadband connection on VPN for the first time (new laptop).
Suddenly her laptop turns off, and she can't get it to turn back on, so she calls me.
Me: well make sure the powercord is still plugged in, maybe it fell out.
User: Oh yes, the modem has lights and everything, but my laptop won't turn on!
Me: ok, so your modem has power, how about the laptop power cord?
User: Oh, the laptop needs power too?
(xposted to techsupport