Anyone have a good way of coping with the communication necessary when passive-aggressive notes have failed to have any impact?
EDIT: to be fair/clear, this is a pretty obvious failure on their part that I now have to call them out on. I just found out it hasn't been dealt with despite my constantly asking about it for... oh... two months now. It's at the point of having to say "you fucked this up, why?" while CCing the head of their company. Yeah, fun.